About Us

Here at Luxury Gifts we have a few delivery options available: -Next day delivery with the DPD delivery service, if you complete your order before 11PM and you live in the UK your item is guaranteed to arrive the following day before 7PM TRACKING IS AVAILABLE 📍 All orders completed with this delivery method placed before 11PM will arrive the following day before 5PM -Pickup and collection options are only available for customers that have purchased from us previously. Delivery coverage🚚 Our delivery service covers the whole United Kingdom (Including Scotland & Ireland) When Delivering to Scotland & Ireland please allow 3 business days for arrival. —————————————————————— Tracking📍 Our delivery service allows you to track your item in real time. You are also given customisation options such as: -Changing your delivery time slot -Changing your delivery address -Reschedule delivery date -Deliver package to neighbour or local shop -Leave package in a safe place Refunds 🏦 We have a 45 day refunds & returns policy in place meaning -If there is any issues with your order during this period you can request an instant refund, we are a fully registered business that complies with all the UK consumer rights laws, so we have to always provide customers with what they pay for or the full amount back Or if you wanted a different size all you need to do is request a pickup, then our delivery drivers will be alerted and the closest driver to you will come and collect the item from you and exchange it for the correct size. (We aim to complete this exchange within 5 hours after your request) however this is subject too your location and the time you submitted the request. —————————————————— How long does a refund take⏳ -All refunds are processed with immediate effect into your chosen account. ————————————————— What if my parcel doesn’t arrive on time❓ Due to the delivery service we use, all items will be delivered on the day stated in the tracking information This delivery is guaranteed. If your item is taking longer than expected please call our delivery phone line: 07385214235 What if my parcel is damaged? If upon arrival there is any physical damage on the packaging or on the product please photograph the damage and send it over to us Via Instagram or email.